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Customer Service
24/7, <3 min response
Round-the-clock customer support with under 3-minute response time. Trained agents handling inquiries, complaints, and post-purchase support.
24/7
Availability
<3 min
Response Time
95%+
CSAT Score
What's Included
Our customer service service is comprehensive and designed to handle every aspect of your needs. We take ownership of the entire process so you can focus on what matters most—growing your brand.
- Live chat support
- Social media response
- Order inquiry handling
- Complaint resolution
- Return/refund processing
- Multi-language support
The Ripples Difference
What sets us apart isn't just what we do—it's how we do it. With a passionate team, proven processes, and genuine care for your success, we deliver results that matter.
- Never miss a customer
- Protect seller ratings
- Reduce refund rates
- Build loyalty
“We treat your brand like our own. That's not just a promise—it's how we operate every single day.”
— The Ripples Team
See Our Team in Action
Behind every successful campaign is a team of passionate professionals who pour their hearts into the work. Our customer service capabilities are powered by people who genuinely care about your brand's success.
From our state-of-the-art studios to our dedicated account managers, we've built an infrastructure designed for one thing: helping brands like yours thrive in Southeast Asia's dynamic commerce landscape.
Built for Long-term Success
We believe the best results come from deep, lasting partnerships. When you work with Ripples for customer service, you're not just getting a service provider—you're gaining a dedicated team that's invested in your growth.
Our clients stay with us because we evolve with them. As your business grows and market conditions change, we adapt our strategies to keep you ahead. That's the power of a true partnership built on trust, expertise, and shared goals.
75%
Client Retention Rate
2 yrs
Avg. Partnership Length
100+
Brands
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Ready to Transform Your Customer Service?
Let's start a conversation about how we can help your brand succeed. Our team is passionate about finding the right solutions for your unique challenges.